LIVE Virtual Event FAQs
What is a live virtual event?
A live virtual event connects vendors with customers in a face to face interaction. The vendor’s booth is set up at their home and customers have the opportunity to click through to a live chat with the vendor. This is all done from a single event webpage.
What will it look like?
The “front” of your booth will be a group of images (video is possible) that you will submit when you register for the event. As the customers scroll through the vendors, they will see your pictures, a description of your product and a button to click through to your website.
I’m not “techy”, am I going to be able to figure this out?
We think it’s simple enough that anyone will be able to figure it out:
Step 1: Log in to the event webpage.
Step 2: Click the “Start Video Chat” button.
Step 3: Get ready to meet your customers!
Do I need to download anything?
No. Nothing needs to be downloaded by the vendor or the customer.
How do I sign up?
The sign up process is done through BoothCentral. The information you include on your application will auto populate to the event webpage.
Should I set up my full booth, just like an “in-person” event?
The quick answer: it depends. A live-chat web video is often best when the presenter is close up and in a brightly lit space. If your booth is complex, includes small images, is dark and/or massive – the answer might be no, don’t set up your regular booth. Many vendors have set up a backdrop and a display of products, or used their showrooms as their background so they can give a live virtual tours.
The most important thing is to set up in a quiet, well-lit area close to your internet router so attendees can be sure to see and hear you clearly. We recommend taking some time before the event to set up a display and look at it through your camera. Does it look cluttered? Boring? What catches your eye? Have product samples or service demonstrations nearby so you can easily interact with customers and answer their questions – just like you would at an in-person event! Still have questions? Contact us and we’ll schedule some time to walk you through setting up your booth.
Does BoothCentral have e-commerce capabilities? How will I make sales?
At this time, no. All sales must be processed through the vendor’s e-commerce platform or website. When chatting with attendees, there are many ways to direct them to complete their purchase. We recommend several options:
- If you have an online store, customers can click out of the chat and click on website. Be prepared with clear instructions – “Click on the webpage under my tile. Search for < this item > in my online store.”
- Provide the customer with your PayPal address. When they pay, ask them to include the item they are purchasing in the “Note.”
- Or, you can virtually make sales however you are making them now. We provide a space for extra information about your business where you can instruct customers on how you’d like the transaction to occur (phone, etc.)
How many customers can enter my booth at a time?
Just like your booth at an event can fill up, your online booth can fill up. We max the capacity at 5, which is primarily so that everyone’s internet connections can provide a quality video experience for the customer.
What happens if I can’t get something to work?
Stay calm! BoothCentral provides a support concierge for every event. This means you’ll have a live person, located in America, to help the host, vendors and attendees during the course of the event. With just one click, your BoothCentral expert will provide technical support. Feel free to visit our extensive support site to troubleshoot or seek greater advice on technical matters prior to your event.